Shipping policy
1. Where We Deliver
We deliver to addresses in the United Kingdom. Orders are delivered to the delivery address you enter at checkout. We cannot deliver to PO Boxes or addresses outside the UK.
2. Free Shipping
We offer free standard shipping on all orders to UK addresses, with no minimum order value. The price you see at checkout is the final price in GBP (£). There are no hidden delivery charges.
3. Order Processing (Handling Time)
Order cut-off time: 2:00 PM (GMT/London time), Monday to Friday. Orders placed before the cut-off are processed the same working day. Orders placed after it, or on weekends and UK public holidays, are processed the next working day.
Handling time: 1 to 2 business days (Monday to Friday).
4. Delivery Time (Transit Time)
Transit time: 2 to 3 business days after dispatch (Monday to Friday).
Total estimated delivery time: 3 to 5 business days from the date the order is placed.
| Stage | Time |
|---|---|
| Handling | 1–2 business days |
| Transit | 2–3 business days |
| Total | 3–5 business days |
Delivery times are estimates. Peak periods (for example Black Friday and Christmas) and public holidays may cause delays.
5. Order Tracking
Once your order is dispatched, we email you a confirmation with a tracking number and link. Tracking may take up to 24 hours to update.
6. Delivery Issues
- Delayed order: If your order hasn’t arrived within 5 business days of dispatch, contact us and we will investigate with the carrier.
- Lost or damaged parcels: Contact us within 14 days of the expected delivery date with your order number (and photos if damaged). We will send a replacement or issue a refund.
- Failed delivery: The carrier will attempt redelivery or leave a notice card. We are not responsible for delays caused by incorrect or incomplete addresses, so please check your details at checkout.
7. Returns
Please see our Refund Policy for return windows, conditions and refund timing.
8. Contact Us
NATHANMEROLA LTD, trading as KitchNest (Company No. 13795953)
Email: support@kitchnest.shop
Phone: +44 7416 933467
Address: 8 Grange Court, Mancot, Deeside, CH5 2EZ, United Kingdom
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)