Frequently Asked Questions

How long does shipping take? Orders are processed within 1–2 business days. Delivery takes 2–3 business days after dispatch, so the total is 3–5 business days.

Do you ship across the UK? Yes. We deliver to all addresses in the United Kingdom, except PO Boxes.

Can I return my order? Yes. You have 30 days from receipt to return or exchange your order. See our Refund Policy for details.

How can I contact support? Email us at support@kitchnest.shop. Support hours are Monday–Friday, 9:00 AM–5:00 PM (GMT), and we normally respond within 24 business hours.

Is payment secure? Yes. All payments are processed through Shopify’s secure checkout.