Refund policy

1. Overview

We want you to be happy with your purchase. If you are not, you can return or exchange your order within 30 days under the terms below. This policy applies to orders delivered to the United Kingdom.

2. Return Window

You have 30 days from the date you receive your order to notify us that you wish to return or exchange it.

3. What Can Be Returned

We accept returns of both defective and non-defective items.

  • Non-defective items: must be new, unused, in their original condition and packaging, with all tags, accessories and manuals included.
  • Defective or damaged items: please contact us as soon as possible with your order number and clear photos of the fault.

Used items, or items that are not in new condition, cannot be accepted (this does not affect your statutory rights for faulty goods).

4. Exchanges

We accept exchanges within the same 30-day window, subject to stock availability. Contact us to arrange an exchange for a different size, colour or product. If the replacement is unavailable, we will issue a refund.

5. How to Return an Item

  1. Contact us at support@kitchnest.shop with your order number and whether you want a refund or an exchange.
  2. Wait for confirmation and our return address.
  3. Pack the item securely in its original packaging.
  4. Send it back by mail using a tracked service, and keep your proof of postage.

6. Return Shipping Costs

Returns are sent by mail, and the customer is responsible for the cost of the return label/postage. We recommend a tracked service, as we cannot be responsible for parcels lost in transit back to us.

(If an item arrived defective, damaged or incorrect due to our error, contact us and we will cover the return cost.)

7. Restocking Fees

We charge no restocking fees. You will receive the full price of the returned item(s), excluding the original shipping cost where applicable by law.

8. Refunds

  • Once we receive and inspect your return, we will email you to confirm.
  • Approved refunds are processed within 7 days of us receiving the item.
  • Refunds are issued to your original payment method. Your bank may take a few additional days to show the funds.

9. Late or Missing Refunds

If you haven’t received your refund after 7 days, first check your bank account, then your card provider, then contact us at  support@kitchnest.shop.

10. Contact Us

NATHANMEROLA LTD, trading as KitchNest (Company No. 13795953)
Email: support@kitchnest.shop
Phone: +44 7416 933467
Address: 8 Grange Court, Mancot, Deeside, CH5 2EZ, United Kingdom
Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)